These Terms of Service ("Terms") govern your access to and use of Scheduler 2.0 (the "Service"), provided by the operator of scheduler.sics.co.za ("we", "us", or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. The Service
Scheduler 2.0 is a workforce management platform that provides scheduling, time and attendance, leave management, payroll support, and related administrative tools for businesses and their personnel.
2. Eligibility and accounts
You must be at least 18 years old and legally able to enter into a binding contract to use the Service. You are responsible for all activity that occurs under your account, for keeping your login credentials confidential, and for promptly notifying us of any unauthorised access.
If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and "you" refers both to you personally and to that organisation.
3. Subscriptions, billing, and trials
Paid plans may be offered with a free trial period. After the trial, your selected plan begins on a recurring monthly or yearly billing cycle until cancelled. Payments are processed by Paystack; by submitting payment details you authorise us and our payment processor to charge the applicable fees, taxes, and any renewal charges to your payment method.
Fees are non-refundable except where required by law or expressly stated. You may cancel a subscription at any time from your billing settings; cancellation takes effect at the end of the current billing period and does not entitle you to a refund for the unused portion of that period.
We may change pricing or plan features with reasonable notice. Continued use of the Service after a change takes effect constitutes acceptance of the new pricing.
4. Acceptable use
You agree not to:
- use the Service for any unlawful, harmful, or fraudulent purpose;
- upload content that infringes anyone's intellectual property, privacy, or other rights;
- attempt to reverse engineer, decompile, or extract source code from the Service, except as permitted by law;
- interfere with, disrupt, or impose an unreasonable load on our infrastructure, including by scraping, automated requests, or denial-of-service activity;
- use the Service to send unsolicited communications or to store or transmit malicious code; or
- resell, sublicense, or make the Service available to any third party other than your authorised users.
5. Your data and content
You retain ownership of the data and content you submit to the Service ("Customer Data"). You grant us a limited, worldwide, non-exclusive licence to host, process, and display that data solely to operate and improve the Service for you.
You are responsible for the accuracy, legality, and quality of Customer Data, and for ensuring that you have all rights and consents needed to provide that data to us — including consents from employees and other individuals whose personal information you upload.
Our handling of personal information is described in our Privacy Policy.
6. Intellectual property
The Service, including its software, design, branding, and documentation, is and remains our property and that of our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. No other rights are granted by implication.
7. Suspension and termination
We may suspend or terminate your access to the Service if you breach these Terms, if your account is delinquent, or if we reasonably believe your use poses a risk to the Service or to other users. You may stop using the Service and delete your account at any time.
After termination we may retain Customer Data for a reasonable period to allow account recovery or to comply with legal obligations, after which we will delete or anonymise it.
8. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any data loss will not occur.
9. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or relating to the Service. Our aggregate liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim.
10. Indemnity
You agree to indemnify and hold us harmless from any third-party claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service, or your breach of these Terms.
11. Changes to these Terms
We may update these Terms from time to time. If changes are material, we will notify you by email or in-product notice before they take effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of those Terms.
12. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be submitted to the exclusive jurisdiction of the South African courts.
13. Contact
Questions about these Terms can be sent to scheduler@sics.co.za.